The Helpdesk we developed for our telecommunications client, Total Ltd., helped them win the prestigious Customer Service Award at last year’s Mobile News Awards!

View the online demonstration here. Our software team will create helpdesk solutions bespoke to your business. Challenge us!

Features and Benefits

Lower service costs
Enabling end users to submit service requests; get status updates; or efficiently find their own answers over the web.

Centralised Reporting
Dashboard reporting capability. With hundreds of predefined reports, managers are able to quickly get answers to key business questions and actively monitor the support centre status in real-time.

Knowledge Management
Real-time service content is captured in an easy-to-access knowledge base.

Access data online anytime, anywhere

Integrate with and update data in your existing software (eg Goldmine)

Automate email monitoring
Emails can be monitored based on key words to auto-generate service requests; existing service requests can even be updated based upon a customer reply.

Improve staff management and performance

Automate workflows

“Our customer helpdesk
has become a cornerstone
of our customer service
excellence.”

Lorrin White, Operations Director, Total Ltd.

Click here to find out more about this award winning Cheltenham based business.