The Marketing Farm are preparing to double the capacity of The Software Farm in the next 12 months to meet the demands of existing and future projects. Plans will soon be unveiled to build offices to accommodate our continued expansion.

Our team comprises of cherry picked talent working as a highly motivated team in our Bucharest office. Our programmers possess considerable experience in web-based application development and the creation of scripts, programs and interfaces. The software talent in our Bucharest office, overseen by our Director, Dragos Perca, is underpinned by our creative and strategic resource in the UK. This means that we are able to understand and specify the perfect solution from the simplest of briefs.

We will brand and integrate solutions into a front end to meet client requirements and provide communications and support where necessary. Our server bases operate in the UK and the US with contingency systems in place in Romania. We are also able to provide global 24 hour technical support for the systems we develop, in which automated error messaging systems are embedded. All our systems are security audited to safeguard against all possible fraud scenarios.

Case Study

An example of our ability and success is highlighted by our Financial Portal Platform Software, developed in conjunction with New York based EMS Financial Services. This 18 month project was developed to budget and to schedule. It is the world’s most advanced and automated escrow system in operation and securely controls millions of dollars of trades every day across the world and around the clock.

Member Benefits

EMS members can easily setup, track and manage all of their telecom trading transactions in real-time from anywhere and anytime and in any currency.

Members set up a new project by inviting a buyer and/or a seller to transact telecom services. The details of the project are clearly defined (region, rate, increment, invoicing cycle and settlement period) and terms and conditions of agreement are all confirmed automatically.

Upon the acceptance of project terms and conditions by invitee, the buyer is able to allocate and lock funds from their general holding account to the specific project, thereby securing the transaction and activating the project. The buyer is able at any time to increase the amount of security, as may be required.

Once the agreed billing cycle has been reached, the provider simply selects the specific project they would like to invoice, enters the total amount of minutes used into the designated field and an automated invoice is issued to the client for review and approval. Upon acceptance, funds are released from the project holding account and are moved to the provider’s general account.

Members can easily and simply access to all their projects, financial and corporate data with the simple click of their mouse. From simple summary overviews to detailed downloadable reports, members have full control and complete visibility to all their activities, transaction and status.

In the event of a billing discrepancy, the client has the ability of issuing a dispute for a specific invoice, where the disputed amount is held and secured in lock box until a resolved while the remaining balance is released.

Administration benefits

The administration console role reduces administrator input, risk of human error and reduces administration and accountancy costs. It provides complete transparency over all realtime online statements, automatically flagging up unusual or suspect activity.

No activity is unrecorded and a virtual and easily accessible footprint archive of all user, project and fund activity is catalogued. Any account can be frozen and locked and user accounts and instant detailed activity analysis.

All contacts recorded online with the ability to contact customers easily at any time. All data can be downloaded into various user-friendly formats for offline purposes.

Ongoing Support and Upgrades

The Software Farm supports long term maintenance and support contracts. In this case we have released a series of upgrades:

• The administration and optimisation of a database of tens of tables, containing hundreds of thousands of records
• The optimization of modules and improvements of the user interface (quick access, new features), both within the user’s Portal and administrator’s Panel
• The creation of animated charts and reports, based on user input parameters (date range, etc). Export results to offline files.
• Incorporation of extensive use of Ajax, enabling results page content to load faster and ensure form validations are instant
• The use of new new javascript libraries and plugins (jQuery) for date picker widgets, form validation, and canvas manipulation
• The opimisation of the website for quick load, CSS and javascript caching
• The installation and renewal of SSL certificates
• The use of CPanel for daily server updates, security audits, and modules management

URN FMCG promotions

The Helpdesk we developed for our telecommunications client, Total Ltd., helped them win the prestigious Customer Service Award at last year’s Mobile News Awards!

View the online demonstration here. Our software team will create helpdesk solutions bespoke to your business. Challenge us!

Features and Benefits

Lower service costs
Enabling end users to submit service requests; get status updates; or efficiently find their own answers over the web.

Centralised Reporting
Dashboard reporting capability. With hundreds of predefined reports, managers are able to quickly get answers to key business questions and actively monitor the support centre status in real-time.

Knowledge Management
Real-time service content is captured in an easy-to-access knowledge base.

Access data online anytime, anywhere

Integrate with and update data in your existing software (eg Goldmine)

Automate email monitoring
Emails can be monitored based on key words to auto-generate service requests; existing service requests can even be updated based upon a customer reply.

Improve staff management and performance

Automate workflows

“Our customer helpdesk
has become a cornerstone
of our customer service
excellence.”

Lorrin White, Operations Director, Total Ltd.

Click here to find out more about this award winning Cheltenham based business.